Delivery Damage & Missing Items

 Last updated: 2025-10-31

 

On delivery: Inspect cartons before signing. Note damage or shortages on the BOL (e.g., “carton crushed,” “accessory box missing”) and take photos.

Report window: Email support@shoprecoveryhaus.com with photos within 24–48 hours so we can file the claim and expedite parts/replacements.

Concealed damage: Keep all packaging and report within 48 hours with photos/video.

Refusals: Refusing undamaged freight may be treated as a return (restocking + round-trip freight).

 

RecoveryHaus by House of Klein LLC

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