Shipping & Delivery

Effective: 2025-09-06

The details below explain how delivery works, how to prepare, and what to do if something arrives damaged. Brand-specific differences appear in Brand Addenda.

1. Where we ship

  • Contiguous U.S. (Lower 48): Yes
  • AK/HI & international: By quote only (contact support@shoprecoveryhaus.com before ordering).
  • No PO boxes.

2. Costs & methods

  • Most in-stock items ship FREE via curbside freight with liftgate service in the contiguous U.S. (unless stated otherwise on the product page).
  • Curbside = the carrier lowers the crated/palletized item to the ground at the end of your driveway. In-home placement/installation is not included.
  • “Beyond area,” remote, ferry, or limited-access addresses may incur carrier surcharges. We’ll confirm any exceptions before shipment.

3. Processing & timing

  • Processing: In-stock orders typically leave the warehouse within 1–2 business days.
  • Transit: Freight transit is usually 5–10 business days depending on distance.
  • Appointments: The carrier will call/text to set a delivery window. Adult signature is required.
  • Pre-orders/backorders: We’ll show an ETA on the product page and update you if it changes by more than ~7 days.

4. Will-It-Fit & site readiness

To prevent re-delivery or storage fees, please confirm:

  • Pathway width (most large items need 34–36 in minimum) and any stairs/turns/gates.
  • Power near the final location (e.g., 120V/15A for many IR saunas; some traditional heaters require 240V—see PDP).
  • Floor can support full installed weight.
  • Clear the curb/driveway so the truck can safely lower the pallet.
    See our quick checklist: /pages/will-it-fit.

5. Inspection & damage (what to do on delivery)

Freight damage is rare but time-sensitive. On delivery:

  1. Inspect the packaging before signing.
  2. If you see damage, note it on the Bill of Lading (e.g., “crate crushed / box torn, possible damage”) and take photos.
  3. For major damage, refuse delivery and contact us immediately.
  4. For concealed damage discovered after delivery, email photos within 48 hours of receipt so we can file a claim.
    We’ll coordinate repair, part replacement, or reshipment as appropriate.

6. Missed delivery, storage & address changes

  • If the carrier cannot reach you to schedule or deliver, re-delivery and/or storage fees may apply and are the customer’s responsibility.
  • Address changes after shipment may incur carrier reroute fees.

7. Returns 

  • Returns vary by brand. In general, returns are accepted within 14 days on new/unused items in original packaging. Customer pays return freight; a 20% restocking fee applies; outbound freight is non-refundable.
  • See full details and brand rules: /pages/return-and-refund-policy.

8. Support

Questions about delivery, access, or scheduling?

support@shoprecoveryhaus.com · +1 (646) 883-8715

Mon–Fri 8:00–6:00 • Sat 10:00–5:00 ET

Brand Addenda

Luxury Spas (Cold Plunge)

  • Method: Freight curbside with liftgate; adult signature required.
  • Timing: In-stock typically ships in 1–2 business days; transit 8–10 business days.
  • White glove: Not included; carrier does not place the unit indoors or install.
  • Scheduling: Carrier will call/text to set a delivery window; ensure truck access and a clear path to staging.
  • Returns (summary): Unopened/unused within 14 days with RMA; 20% restock; customer pays return freight; no returns on opened/installed units or water-contact components. See policy page for details.

SunRay (Saunas)

  • Method: Freight curbside with liftgate; adult signature required.
  • Timing: In-stock models commonly ship in 1–2 business days; tracking provided.
  • White glove: Not included. Installation typically requires two adults; traditional heaters may require a licensed electrician (240V).
  • Returns (summary): Unopened/unused within 14 days with RMA; 20% restock; customer pays return freight; no returns on installed/used units or electrical components opened. See policy page for details.